Customer Retention and Recovery Coaching Kit
Everything a sales manager needs to run a sales meeting on Customer Retention and Recovery
Plan your next sales meeting using this do-it-yourself Customer Retention and Recovery Coaching Kit. This kit includes everything a sales manager needs to conduct a skill-building session on customer and product retention. The duration of the sales meeting session is 2 hours, which can be split into two or three shorter sessions if desired. Preview samples here: video, handout, and manager's notes.
How can this help your sales team? The skills taught will improve the ability of the salespeople to improve customer and product retention, including how to save a wounded customer from leaving. The salespeople will learn practical tips and suggestions to increase customer satisfaction, loyalty, and retention. Instructions are included on how to lead a role play activity designed to help everyone practice and receive feedback on a real life situation.
The Customer Retention and Recovery Handout includes:
The Customer Retention and Recovery Video includes:
One Coaching Kit provides everything needed to run a highly interactive skill-building session for your entire sales team. Your enrollment provides access to:
Bill McCormick
Teaching Tips Handout: Print and read
Outline: Planning and Timing Instructions - Print One
Manager's Notes: Step by Step Instructions - Print One
Participant Handout: Print One for Each Person Attending Sales Meeting
Customer Retention Planning Form: Print One for Each Person Attending Sales Meeting
Customer Retention Planning Form: Download this Word document and email to participants as reinforcement
Play the Video During the Sales Meeting (Note: Do a test run of the video at the meeting location to test browser access and internet speed.)